Reference

What tabtouch Commits to You Legally

Our legal framework sets out your rights, our obligations, and the conditions under which your account operates — covering data use, account terms, dispute resolution, and jurisdiction.

Account TermsPrivacy PolicyData RetentionDispute ProcessIndia Jurisdiction
tabtouch What tabtouch Commits to You Legally
LEGAL CONTACT PATHS

Reach Us for Any Policy or Account Query

If you have a question about our terms, a data request, or a dispute you need escalated, our support team routes legal and compliance queries directly to the right desk. We aim to acknowledge all legal correspondence within one business day and resolve it within seven.

Team online

Email Support

Send your legal query, data access request, or account dispute to our dedicated legal inbox. We acknowledge within one business day and resolve straightforward cases within seven calendar days.

Live Chat

Our chat agents are available around the clock and can escalate policy-related questions directly to the compliance desk without you needing to send a separate email or wait in a queue.

Written Correspondence

For formal legal notices or data erasure requests that require a written record, you can submit via our secure account portal under the 'Legal Requests' section, which timestamps and logs every submission automatically.

HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights at tabtouch

We hold your personal data only as long as your account remains active or as required by applicable law.

Data You Share

We collect your name, contact details, payment method identifiers, and session data when you register and transact. We do not sell or rent this data to third-party marketers under any circumstance.

Cookies and Tracking

Our site uses first-party session cookies for login continuity and analytics cookies to understand how pages perform. You can manage cookie preferences from your browser settings at any time without losing account access.

Data Retention Period

Account data is retained for the duration of your active account plus the period required by financial regulations in your jurisdiction. Once that period lapses, data is securely deleted from our production systems and backups.

Account Security Practices

Two-factor authentication is available on all accounts and we strongly encourage it. Any login from an unrecognised device triggers an email alert to your registered address before access is granted.

Right to Correct and Erase

Submit a correction or erasure request through the Legal Requests section in your account portal. We process these within seven business days and confirm in writing once completed, with a reference number for your records.

Who to Contact

For all data protection, privacy, and legal compliance matters write to our Data Officer via the secure portal or at the legal email address listed in your account welcome communication.

Common Questions About Our Terms and Policies

These questions cover what we get asked most when it comes to account conditions, data rights, dispute handling, and how our legal framework applies to you as an account holder in India.

Your account is governed by the laws of the jurisdiction under which tabtouch holds its operating licence. Access depends on local law and is available where local law permits, so your local regulations also apply to your use of the platform.

Log in to your account, navigate to the Legal Requests section in your profile settings, and submit a data access request. We will compile and deliver your data within seven business days to your registered email address.

Yes. Submit an erasure request through the account portal or via our legal email. We delete data once the mandatory regulatory retention period for your jurisdiction has elapsed, and we confirm completion in writing with a reference number.

Contact our support team via live chat or email within 30 days of the transaction date. We investigate and respond within seven business days. If the dispute involves your payment provider, we coordinate directly with UPI or Paytm on your behalf.

We do not sell or rent your data to marketers. We share data only with payment processors like PhonePe and Paytm as needed to complete transactions, and with regulatory bodies when legally required to do so.

Our fair-use clause prohibits duplicate accounts. If a duplicate is detected, both accounts may be suspended pending investigation. Any pending withdrawals are held until the review concludes and the duplicate account is closed.

Minor updates like phone numbers can be changed in your profile settings. Name or date-of-birth corrections require a formal request to our compliance desk with supporting identification, processed within seven business days of submission.